Customer Terms of Service

1. Introduction and Acceptance

1.1. These Customer Terms of Service ("Terms") govern your access to and use of the Wedly platform, including the website at wedly.sg, mobile applications, and all related services (collectively, the "Platform"), operated by Wedly Pte. Ltd. (UEN: 202605271C) ("Wedly", "we", "us", or "our"), a company incorporated in Singapore with its registered address at 60 Paya Lebar Square, Singapore 409051. By accessing or using the Platform as a customer seeking wedding services, you ("Customer", "you", or "your") agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.

1.2. Please read these Terms carefully. By clicking "I accept," "I agree," or by otherwise accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.

1.3. Wedly is a technology platform that connects customers with independent wedding service vendors. Wedly is not a wedding service provider and does not itself provide any wedding services whatsoever. Wedly is not an agent, representative, broker, or partner of any vendor. Wedly is not a party to any contract or transaction between you and any vendor. Wedly does not endorse, certify, license, or guarantee any vendor, nor does Wedly make any representations or warranties regarding the quality, safety, reliability, timeliness, legality, or suitability of any vendor or their services. Your use of vendor services is entirely at your own risk.

2. Definitions

In these Terms, the following definitions apply:

3. Eligibility and Accounts

3.1. You must be at least 18 years of age to use the Platform. By registering for an account, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms and any contracts with Vendors.

3.2. To access certain features of the Platform, you must create an account. You may register using Google authentication, email, or such other methods as may be made available by Wedly from time to time. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.3. Customer accounts and Vendor accounts are maintained separately on the Platform. If you wish to use the Platform both as a Customer and as a Vendor, you must register separate accounts using different credentials.

3.4. You agree to provide accurate, current, and complete information during registration and to update such information as necessary to keep it accurate, current, and complete.

4. Platform Services

Wedly provides a technology platform that facilitates connections between Customers and Vendors. Wedly's role is strictly limited to: (a) hosting Vendor Storefronts; (b) enabling communication between Customers and Vendors; (c) facilitating the transmission and processing of Deposits through third-party payment processors; and (d) providing related technology services. You acknowledge and agree that:

4.1. Wedly is not a provider of wedding services and does not itself provide photography, videography, floral design, entertainment, or any other wedding-related services;

4.2. Wedly is not an agent, broker, representative, or partner of any Vendor or of you, and no agency, partnership, joint venture, or employment relationship is created between Wedly and any Vendor or Customer;

4.3. Wedly is not a party to any contract, agreement, or transaction between you and any Vendor, and has no control over, and assumes no liability for, the acts or omissions of any Vendor;

4.4. Wedly does not verify, endorse, screen, certify, license, or guarantee any Vendor, and makes no representations or warranties regarding any Vendor's identity, qualifications, credentials, background, experience, quality of work, reliability, timeliness, legality, or suitability for any purpose;

4.5. Wedly does not guarantee the availability of any Vendor for your Event Date or the successful completion of any booking or transaction; and

4.6. Your decision to engage any Vendor is made entirely at your own risk and discretion, and you are solely responsible for evaluating and determining the suitability of any Vendor for your needs.

5. Booking Process

5.1. To submit a Booking Request, you must: (a) be logged into your account; (b) provide a valid mobile phone number; and (c) provide valid payment card or other payment method details acceptable to our payment processor. Your payment details are processed and held by Stripe, Inc. ("Stripe") or such other third-party payment processor as Wedly may designate from time to time, and are not stored by Wedly. Upon submission of a Booking Request, a hold will be placed on your payment method for the Deposit amount pending the Vendor's response.

5.2. Upon receiving a Booking Request, the Vendor may accept or decline the request through the Platform at its sole and absolute discretion. You acknowledge that Vendors are independent third parties and are under no obligation to accept any Booking Request. Wedly has no control over any Vendor's decision to accept or decline a Booking Request.

5.3. If the Vendor accepts your Booking Request, your payment method will be charged the Deposit amount. You authorize Wedly and its third-party payment processor to collect the Deposit from your designated payment method. Following successful collection of the Deposit, Stripe will disburse the Deposit to the Vendor, less the applicable Platform Fee retained by Wedly. Wedly's role is limited to facilitating this payment process; Wedly does not hold customer funds and is not responsible for any payment processing errors, delays, or failures attributable to Stripe or your financial institution.

5.4. If the Vendor declines the Booking Request, or if you cancel the Booking Request before the Vendor accepts it, any hold on your payment method will be released and you will not be charged the Deposit.

5.5. Once a booking is confirmed and the Deposit has been processed, Wedly shall have no further involvement in the transaction. All further communication, service delivery, payment of any remaining balance, cancellations, refunds, and resolution of any disputes are handled directly between you and the Vendor outside of the Platform. Wedly has no control over, or liability for any matters arising after a booking is confirmed, including (without limitation) the quality, timeliness, or completion of the Vendor's services.

5.6. Wedly may, at its sole and absolute discretion, allow Customers to leave reviews for Vendors (the "Reviews Feature"). If and when the Reviews Feature is made available, the following terms will apply:

6. Fees and Payments

6.1. You will be charged the Deposit amount upon a Confirmed Booking. You do not pay any separate fees to Wedly. All transactions are processed in Singapore Dollars.

6.2. All payments are processed through Stripe or such other third-party payment processor as Wedly may designate. By submitting a Booking Request, you authorize the applicable payment processor to charge your payment method for the Deposit amount. The use of Stripe is subject to Stripe's own terms of service and privacy policy, available at stripe.com/legal. Wedly is not responsible for any errors, delays, or issues caused by Stripe or any other payment processor.

6.3. Wedly absorbs all payment processing fees charged by the payment processor. You will not be charged any additional processing fees by Wedly.

6.4. The remaining balance (being the Total Price minus the Deposit) is payable directly from you to the Vendor in accordance with the terms agreed between you and the Vendor. Wedly is neither involved in nor liable for the collection or payment of any remaining balance or any other amounts payable to any Vendor.

6.5. You are solely responsible for determining and paying any taxes applicable to your transactions with Vendors. Wedly does not collect or remit taxes on behalf of Vendors or Customers.

7. Cancellation and Refund Policy

7.1. Once a booking is confirmed and the Deposit has been charged, Wedly does not process cancellations or refunds. Any cancellations, refunds, or disputes arising after a Confirmed Booking are to be resolved directly between you and the Vendor in accordance with the Vendor's cancellation policy. Wedly has no control over, and assumes no liability for, any Vendor's cancellation or refund policies.

7.2. Each Vendor is required to maintain and display a cancellation policy on their Storefront. You are advised to carefully review the Vendor's cancellation policy before submitting a Booking Request. Wedly does not guarantee, enforce, or assume any responsibility for any Vendor's cancellation policy or its application.

7.3. If you initiate a chargeback or payment dispute with your bank, credit card issuer, or payment provider in respect of any Deposit, you acknowledge that: (a) such disputes are between you and the Vendor and/or your financial institution; (b) Wedly is not liable for any fees, costs, or penalties arising from such chargebacks; and (c) Wedly reserves the right to suspend or terminate your account pending resolution of any chargeback dispute. Before filing a chargeback, you agree to contact Wedly support to resolve any billing disputes. You agree to allow Wedly at least 30 days to rectify any issues before filing a chargeback.

8. Customer Obligations

By registering as a Customer on the Platform, you agree to:

8.1. provide accurate, current, and complete personal information during registration, including a valid email address and mobile phone number;

8.2. provide valid payment method details and ensure that your payment method has sufficient funds or credit to cover the Deposit at the time of submitting any Booking Request;

8.3. review the Vendor's Storefront, including their portfolio, pricing, and cancellation policy, before submitting a Booking Request;

8.4. comply with all applicable laws and regulations in connection with your use of the Platform and your engagement of any Vendor; and

8.5. acknowledge that once a Confirmed Booking has been made, all further dealings (including the remaining balance, service delivery, cancellations, and disputes) are between you and the Vendor directly, and that Wedly has no responsibility for such dealings.

9. Prohibited Conduct

You agree not to, and will not assist, encourage, facilitate or enable any third party to:

9.1. use the Platform in any manner that could disable, damage, overburden, or impair the Platform or interfere with any other party's use of the Platform;

9.2. attempt to gain unauthorized access to any portion of the Platform, other accounts, computer systems, or networks connected to the Platform;

9.3. use any robot, spider, scraper, or other automated means to access the Platform for any purpose without Wedly's prior written permission;

9.4. circumvent, disable, or otherwise interfere with security-related features of the Platform;

9.5. post, upload, transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable;

impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity;

9.6. engage in any activity or conduct that is fraudulent, deceptive, misleading, harassing, abusive, defamatory, discriminatory, or harmful to Vendors, other users, or the Platform; or

9.7. violate any applicable law or regulation;

9.8. use the Platform for any purpose other than seeking and booking wedding services from Vendors;

9.9. use the contact information of any Vendor obtained through the Platform for any purpose other than communications relating to wedding services for which you have engaged or are considering engaging that Vendor;

9.10. contact any Vendor directly, or otherwise attempt to circumvent the Platform, for the purpose of engaging or booking such Vendor's services outside of the Platform, where you first became aware of such Vendor through the Platform.

10. Intellectual Property

10.1. All content, features, and functionality of the Platform (excluding content uploaded by Vendors and reviews submitted by Customers), including but not limited to text, graphics, logos, and software, are owned by or licensed to Wedly and are protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Platform or its content without Wedly's prior written consent.

10.2. By submitting any content to the Platform (including reviews), you grant Wedly a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, display, distribute, and create derivative works of such content in connection with the operation and promotion of the Platform.

10.3. Wedly reserves the right to remove any content from the Platform that violates these Terms, infringes any third-party rights, or is otherwise objectionable at Wedly's sole and absolute discretion, without prior notice.

11. Disclaimers and Limitation of Liability

11.1. The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Wedly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Wedly does not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

11.2. Wedly makes no representations or warranties regarding any Vendor, including (without limitation) any warranty regarding a Vendor's identity, qualifications, credentials, background, experience, quality of work, reliability, timeliness, legal compliance, or suitability for any purpose. You acknowledge that your engagement of any Vendor is at your sole risk.

11.3. To the fullest extent permitted by applicable law, in no event shall Wedly, its affiliates, directors, officers, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or in connection with: (a) your access to or use of, or inability to access or use, the Platform; (b) any conduct or content of any Vendor or other third party on the Platform; (c) any transaction or relationship between you and any Vendor; (d) any unauthorized access to, use of, or alteration of your transmissions or content; or (e) any other matter relating to the Platform, regardless of whether such damages are based on warranty, contract, tort (including negligence), statute, or any other legal theory, and regardless of whether Wedly has been advised of the possibility of such damages.

11.4. Notwithstanding anything to the contrary herein, Wedly's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the value of the Deposit paid by you in respect of the relevant booking giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Wedly, its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Platform; (b) your breach of these Terms; (c) any content you submit to the Platform; (d) your violation of any applicable law or regulation; (e) your violation of any rights of any third party; or (f) any transaction, dispute, or claim between you and any Vendor.

13. Account Termination and Suspension

13.1. Wedly reserves the right, at its sole and absolute discretion and without prior notice or liability, to suspend or terminate your account and/or your access to the Platform, in whole or in part, at any time and for any reason or no reason, including (without limitation) if Wedly believes, in its sole and absolute discretion, that:

13.2. Upon termination or suspension of your account: (a) your right to access and use the Platform ceases immediately; (b) you remain liable for all amounts owed to Wedly or any Vendor prior to termination; (c) any Confirmed Bookings made prior to termination shall remain subject to these Terms and the terms agreed between you and the relevant Vendor; and (d) any provisions of these Terms that by their nature should survive termination shall survive, including (without limitation) the provisions relating to disclaimers, limitation of liability, indemnification, and dispute resolution.

13.3. Wedly shall not be liable to you or any third party for any termination or suspension of your account or access to the Platform.

14. Privacy

14.1. Your use of the Platform is also governed by our Privacy Policy, which is available on the Platform. By using the Platform, you consent to the collection, use, and disclosure of your personal data as described in the Privacy Policy.

15. Dispute Resolution

15.1. Any disputes arising between you and any Vendor in relation to wedding services, cancellations, refunds, service quality, or any other matter are to be resolved directly between you and the Vendor. Wedly is not a party to any such dispute and has no obligation to mediate, arbitrate, or otherwise assist in the resolution of any such dispute.

15.2. Any dispute arising out of or in connection with these Terms or the use of the Platform shall be governed by the laws of the Republic of Singapore. The parties agree to use all reasonable endeavours to resolve any dispute through negotiations in good faith. If the dispute cannot be resolved through such negotiation within 30 days, either party may submit the dispute to the exclusive jurisdiction of the courts of the Republic of Singapore.

16. Communications

By registering for an account, you consent to receive electronic communications from Wedly, including transactional emails (such as Booking Request confirmations, booking updates, and account notifications) and, where you have opted in, promotional communications. Transactional communications cannot be opted out of as they are necessary for the operation of your account. You may opt out of promotional communications at any time by following the instructions in such communications or by adjusting your account settings.

17. Contact Information

If you have any questions about these Terms or the Platform, please contact us at:

18. General Provisions

18.1. Wedly reserves the right to vary these Terms at any time without the provision of additional consideration. If we make material changes, we will notify you by email or by posting a notice on the Platform prior to the effective date of the changes. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Platform and close your account.

18.2. These Terms, together with the Privacy Policy and any other policies or agreements incorporated herein by reference, constitute the entire agreement between you and Wedly regarding your use of the Platform and supersede all prior agreements and understandings, whether written or oral.

18.3. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms, and these Terms shall be construed as if such invalid, illegal, or unenforceable provision had never been contained herein.

18.4. No failure or delay by Wedly in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or remedy preclude any other or further exercise thereof or the exercise of any other right, power, or remedy.

18.5. Wedly may assign or transfer its rights and obligations under these Terms, in whole or in part, at any time without notice to you. You may not assign or transfer any of your rights or obligations under these Terms without Wedly's prior written consent.

18.6. A person who is not a Party to this Contract shall have no right under the Contracts (Rights of Third Parties) Act 2001 to enforce any of its terms.